Terms of Service

1. Agreement

By accessing or using Rotahr, you agree to these Terms of Service. If you are using Rotahr on behalf of a business, you confirm you have authority to bind that business to these terms.

2. The service

Rotahr provides workforce and operations management tools for hospitality businesses, including rota scheduling, bookkeeping, booking management, stock control, wastage recording, recipe costing, supplier price tracking, and related features. The service is provided on a subscription basis.

3. Accounts

• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorised access.
• One business account per subscription; sub-accounts may be created for staff within your plan limits.

4. Subscriptions and billing

• Starter: €59/month (inc. 23% Irish VAT) — up to 15 staff
• Pro: €119/month (inc. 23% Irish VAT) — up to 30 staff
• Enterprise: €215/month (inc. 23% Irish VAT) — unlimited staff, multi-venue

Subscriptions are billed monthly. You may cancel at any time; cancellation takes effect at the end of the current billing period. No refunds for partial months.

International billing: Rotahr is also available to customers in the United Kingdom, United States, Canada, and Australia. Prices may be shown in your local currency (GBP, USD, CAD, AUD) at checkout. All payments are processed by Lemon Squeezy, Inc., our Merchant of Record, which is responsible for determining, collecting, and remitting any applicable sales tax, VAT, or GST based on your location, in accordance with local tax law.

4a. Right of withdrawal (Consumer Rights Act 2022)

If you are a consumer (i.e. an individual acting outside of a trade, business, craft or profession) and you subscribe to Rotahr online or by any other distance means, you have the right to withdraw from the contract without giving any reason within 14 days from the date of your subscription (the "cooling-off period"), in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022.

Waiver of cooling-off period: By starting to use Rotahr during the 14-day cooling-off period, you expressly request that the service begins immediately and you acknowledge that you lose your right of withdrawal once the service has been fully performed. Where the service has not been fully performed, you remain entitled to a pro-rata refund for the unused portion.

To exercise your right of withdrawal, notify us within 14 days at legal@rotahr.com with your account name and the statement that you wish to withdraw. We will process any refund due within 14 days of receiving your notice.

Note: Most Rotahr subscribers are businesses (B2B). The right of withdrawal under this clause applies only to consumers as defined by Irish and EU consumer law.

5. Your data

You own your business data. We process it only to provide the service and as required by law. See our Privacy Policy for full details including our obligations under GDPR and Irish Revenue rules.

Financial records (expenses, VAT data) are subject to mandatory retention under TCA 1997 s.886 and cannot be permanently deleted, even upon account closure.

6. Acceptable use

You agree not to:

• Use the platform for unlawful purposes
• Attempt to access other businesses' data
• Reverse-engineer or resell the platform
• Upload malicious content or exploit security vulnerabilities

7. AI features

AI-assisted features (receipt reading, booking intake, rota suggestions) are provided as aids only. You are responsible for reviewing and verifying all AI-generated content before acting on it. Rotahr accepts no liability for errors in AI output.

8. Limitation of liability

To the fullest extent permitted by Irish law, Rotahr's liability for any claim arising from use of the platform is limited to the subscription fees paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or special damages.

9. Governing law

These terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

10. Partner & Affiliate Programme

Rotahr operates a referral/affiliate programme ("Partner Programme") through Lemon Squeezy, Inc. (our merchant of record). By signing up as an affiliate at rotahr.lemonsqueezy.com/affiliates, you agree to both these terms and Lemon Squeezy's own Affiliate Terms.

Commission & Payments

• Commission rate: 20% of the net subscription fee (recurring, for as long as the referred customer remains a paying subscriber).
• Payments are made automatically by Lemon Squeezy. Rotahr does not make direct payments to affiliates.
• Commission is calculated on the subscription price excluding any applicable taxes collected by Lemon Squeezy.
• Rotahr reserves the right to modify the commission rate with 30 days' written notice.

Tax & Revenue Compliance

• Commission income is taxable income in your jurisdiction. You are solely responsible for reporting and paying any applicable income tax, VAT, or self-employment taxes on earnings received.
• Rotahr does not deduct withholding tax at source.
• For Irish-resident affiliates: Rotahr will file Form 46G (Return of Third-Party Payments) with Revenue at year end for cumulative payments exceeding the relevant threshold in a tax year, in accordance with TCA 1997 s.889.
• Non-Irish affiliates are responsible for compliance with their own local tax rules. We recommend consulting a tax adviser.

Programme Rules

• Self-referrals (referring your own business) are not permitted and will result in commission reversal and programme termination.
• Affiliates must not make misleading claims about Rotahr's features, pricing, or effectiveness.
• Rotahr may terminate an affiliate's participation at any time for violation of these rules, with any unpaid commissions forfeited.
• The programme is open to individuals and businesses in any jurisdiction subject to Lemon Squeezy's eligibility requirements.

Independent Contractor Status

• Affiliates participate in the Partner Programme as independent, self-employed contractors, not as employees, workers, partners, agents, or joint venturers of Rotahr, in any jurisdiction.
• Rotahr does not direct, control, or supervise how an affiliate finds prospects or conducts outreach. Affiliates set their own hours, methods, and are free to work with other companies, including competitors.
• Affiliates are solely responsible for correctly classifying and reporting their own status under local law (for example, in the United States this may include applicable state-level independent contractor tests such as the ABC test in California; in the UK, IR35 considerations where relevant; in Canada and Australia, the applicable common-law contractor tests).
• No affiliate has authority to bind Rotahr to any contract, make representations on Rotahr's behalf, or use the Rotahr name/brand beyond what is provided in official marketing materials.
• Nothing in this programme creates an employment relationship, and affiliates are not entitled to employee benefits, minimum wage, overtime, paid leave, or similar entitlements from Rotahr in any jurisdiction.

11. Contact

Questions about these terms: legal@rotahr.com